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COVID FAQ'S

Is Velocity Clubhouse open?


Velocity Clubhouse is open Monday-Friday from 9 am – 9 pm. Please follow our Facebook page for updates regarding new programming available.




Can I rent a cage/field space/HitTrax/court space?


We are back open for cage, field space, HitTrax, or court space rentals and reservations. We try as much as possible to allow for social distancing. If you have specific questions or concerns, please feel free to stop by or call to chat with a staff member.




Who can be in the Clubhouse?


We are social distancing as much as possible, but are operating close to full capacity. Contact us with questions or concerns.




What cleaning measures are you taking at Velocity?


Extra cleaning and sanitizing of surfaces will be done daily. Special attention is given to restrooms and high touch areas. If you wish to bring your own equipment to use more safely, feel free to do so.




Are you going to take my temperature?


We will not be taking temperatures when you enter the clubhouse. If you are not feeling well for any reason, please don’t enter the clubhouse and feel free to reschedule the appointment.




I am coughing or sneezing, but it is just allergies.  Can I still come to Velocity?


For the comfort of all in these uncertain times, we ask that if you are coughing for any reason (more than just a normal cough to clear your throat) that you DO NOT COME TO THE CLUBHOUSE. Even if it is allergies, it makes everyone around you very uncomfortable in present circumstances.




What is your cancellation policy?


Our normal policy for cancelling a private lesson is to contact the trainer no later than 8 hours prior to your scheduled appointment. It is also our policy to charge $20.00 for any client that fails to contact the trainer 8 hours prior to the appointment or fails to show. This policy is still in place unless cancellation is due to suspected COVID-19 symptoms.




What if I feel sick and it’s already inside the time frame for a refund?


CALL US! We would much rather keep our clients and staff safe than take a chance. We are being extremely flexible with refunds due to the extenuating circumstances.




When is your office open?


We are currently staffing the clubhouse and front desk Monday-Friday 9 AM - 9 PM. Trainers offering private lessons, team practices, and special programming will occur on the weekends, but we are not officially staffing the clubhouse at those times for general public use.




Can I still come into the office to take care of my bill or purchase swag?


The front desk will be open from 9am – 9pm, Monday through Friday. Apparel and other items are for sale in our lobby area and we are running weekly sales to clear out inventory. Come check out some great deals!!




How many people will be in the clubhouse at a time?


Please note that we operate another business out of the Velocity Clubhouse physical location and at times may have up to five additional people in the building in the various offices. We are operating close to or at capacity now. We try to social distance as best as possible. Please don't come to the clubhouse if you are uncomfortable or call us for more details.




Will the clubhouse staff be wearing masks?


Velocity Clubhouse staff are not be required to wear masks, regardless of vaccination status. If you are more comfortable with your trainer wearing a mask during a lesson, please discuss that directly with him or her.




Do I need to wear a mask?


Velocity Clubhouse does not require staff or athletes to wear masks. If you feel more comfortable, please wear one. If you prefer your trainer to wear one, please make that request with him or her.




Is the Upper Lounge open to hang out in?


The Upper Lounge is open! We try our best to keep surfaces clean. If you are up there and notice something not up to standard, please alert a staff member.